This Privacy Policy describes how RiverShare “we,” “us,” or “our” collects, uses, stores, and protects personal information when you visit our website at rivershare.ca, contact us, use our services, or interact with our marketing and support communications.
RiverShare provides practical marketing support for local businesses, including website development, advertising, Google Business Profile support, reputation management, review systems, and related marketing services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
Submit a contact form
Book a consultation
Request information about our services
Become a client
Communicate with us by email, phone, text, or other channels
Use a review, reputation, or customer communication system we provide or manage
The information we collect may include:
Name
Business name
Email address
Phone number
Mailing address
Website URL
Business information
Billing or payment information
Customer contact information provided by clients
Messages, inquiries, or support requests
Marketing preferences
Website usage information
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device information, pages viewed, referring website, and general usage data.
2. Client Responsibility for Customer Data
Some RiverShare services may involve the use of customer contact information provided by our clients. This may include names, email addresses, phone numbers, or other contact details used for review requests, customer feedback, marketing campaigns, or business communications.
Clients are responsible for ensuring they have obtained all required permissions, consents, and legal authority to provide this information to RiverShare and to contact those individuals by email, SMS, phone, or other electronic communications.
By providing customer information to RiverShare, clients confirm that the information was collected lawfully and may be used for the purposes requested by the client.
RiverShare does not independently verify how client-provided customer information was collected and relies on the client’s confirmation that they have the proper authority to use it.
3. How We Use Personal Information
We may use personal information to:
Provide and manage our services
Respond to inquiries and consultation requests
Communicate with clients and prospective clients
Build, update, or support websites and marketing systems
Manage review, reputation, or customer feedback systems
Send review invitations or related communications on behalf of clients
Deliver advertising, marketing, or promotional services
Process payments and invoices
Improve our website, services, and customer experience
Maintain business records
Prevent fraud, misuse, or unauthorized access
Comply with legal and regulatory obligations
4. Marketing Communications
We may send marketing emails, newsletters, service updates, or promotional messages to individuals who have provided consent or where otherwise permitted by law.
Each commercial electronic message will include appropriate identification information and a way to unsubscribe.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
For SMS communications, recipients may opt out by replying STOP, where supported.
5. Reviews, Reputation Management, and Customer Communications
RiverShare may help clients collect, manage, monitor, or promote customer reviews and feedback.
This may include sending review requests, feedback forms, reminders, or related communications on behalf of our clients.
Customer information used for these purposes is processed only as needed to provide the service requested by the client. We do not sell customer contact information provided by clients.
Third-party platforms such as Google, Facebook, Instagram, or other review and social platforms operate independently. RiverShare cannot guarantee that reviews will be published, remain visible, or stay unchanged on third-party platforms.
6. Payment Information
If payments are made through a third-party payment processor, payment information is handled by that provider.
RiverShare does not store full credit card numbers or complete payment card information unless explicitly stated. Payment providers may collect and process payment details according to their own privacy policies and terms.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
Keep the website functioning properly
Understand website traffic and usage
Improve website performance
Measure marketing and advertising effectiveness
Support analytics and remarketing
You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
8. Analytics and Advertising Tools
We may use third-party analytics and advertising tools, such as Google Analytics, Meta advertising tools, Google Ads, or similar platforms.
These tools may collect information about your use of our website and interactions with our ads. This information may be used to measure performance, improve marketing, and show relevant advertisements.
Third-party platforms may process data according to their own privacy policies.
9. Artificial Intelligence and Automation Tools
RiverShare may use artificial intelligence or automation tools to support business operations, marketing workflows, website content, customer support, reporting, or campaign management.
Where AI or automation tools are used, we aim to limit the personal information shared to what is necessary for the intended business purpose.
Clients are responsible for ensuring they have authority to provide any data submitted into systems, tools, or workflows managed by RiverShare.
10. When We Share Information
We may share personal information with trusted third-party service providers that help us operate our business and deliver services.
These may include:
Website hosting providers
Email service providers
SMS or communication platforms
Payment processors
Analytics providers
Advertising platforms
Customer relationship management tools
Review and reputation management platforms
Cloud storage providers
Contractors or service partners assisting with client work
We may also disclose information where required by law, to enforce our agreements, to protect our rights, or to prevent fraud or security issues.
We do not sell personal information.
11. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide services
Maintain client accounts
Meet legal, tax, or accounting requirements
Resolve disputes
Enforce agreements
Maintain business records
Information may remain in backups or archives for a limited period after deletion or account closure.
12. How We Protect Information
We use reasonable technical, administrative, and organizational safeguards to protect personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification.
These safeguards may include access controls, secure systems, password protection, limited internal access, and use of reputable third-party service providers.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
13. Information From Minors
Our services are intended for businesses and individuals who are at least 18 years old.
We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will take reasonable steps to delete it.
14. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent, where processing is based on consent
Request deletion of your personal information
Ask questions about how your information is collected, used, or disclosed
File a privacy complaint
We may need to verify your identity before responding to a request.
To make a privacy request, contact us using the information below.
15. Do Not Track Signals
Some browsers offer “Do Not Track” settings. Because there is no consistent industry standard for responding to these signals, our website may not respond to Do Not Track requests.
16. Data Storage and Location
Personal information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate.
When information is processed outside your province, territory, or country, it may be subject to the laws of that jurisdiction.
17. Mobile and SMS Data
If you provide a mobile phone number, it may be used to send relevant communications, such as review requests, appointment reminders, service updates, or client-approved messages.
We do not sell mobile opt-in data.
Recipients may opt out of SMS communications by replying STOP, where supported.
18. Case Studies and Marketing Use
We may use business-related information for marketing, portfolio, or case study purposes. This may include:
Client business name
Logo
Website screenshots
Publicly available reviews
Publicly available business information
High-level campaign results
Testimonials provided by clients
If you prefer not to have your business included in RiverShare marketing materials, contact us and we will review your request.
19. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated policy.
20. Contact Information
If you have questions about this Privacy Policy or want to access, correct, update, or delete your personal information, contact us:
